CRM in Business is important. Surprised??
Over the last couple of weeks I have been reminded again of the importance of CRM in Business.
Customer Relationship Management is something all personnel in a business touch upon – from reception through to CEO.
It still amazes me how we do a disservice to our customers by not managing the relationship better. More importantly, the damage it can do to our own business reputation by not capturing information and recording detail when communicating with Clients.
The world is changing with Business Social Media. LinkedIn is an amazing example of how business interaction is evolving.
Without smart CRM software, your business is at a distinct disadvantage in the marketplace.
If you need help in this area, email or call us!